
* {
    margin: 0;
    padding: 0;
}

*, *:before, *:after {
    -webkit-box-sizing: border-box;
    box-sizing: border-box;
    -webkit-text-size-adjust: none;
    -ms-text-size-adjust: none;
    text-size-adjust: none;
    -webkit-tap-highlight-color: rgba(0, 0, 0, 0);
}

body, div, dl, dt, dd, ul, ol, li, h1, h2, h3,
h4, h5, h6, pre, code, form, field set, legend,
input, textarea, p, blockquote, th, td {
    margin: 0;
    padding: 0;
    -webkit-appearance: none;
}

table {
    border-collapse: collapse;
    border-spacing: 0;
}

fieldset, img {
    border: 0;
}

address, caption, cite, code,
dfn, em, strong, th, var {
    font-style: normal;
    font-weight: normal;
}

li {
    list-style: none;
}

caption, th {
    text-align: left;
}

h1, h2, h3, h4, h5, h6 {
    font-size: 100%;
    font-weight: normal;
}

q:before,
q:after {
    content: "";
}

abbr, acronym {
    border: 0;
    font-variant: normal;
}

sup {
    vertical-align: text-top;
}

sub {
    vertical-align: text-bottom;
}

input, textarea, select {
    font-family: inherit;
    font-size: inherit;
    font-weight: inherit;
}

input:password {
    ime-mode: disabled;
}

*:focus {
    outline: none;
}

ul {
    margin: 0;
    list-style: none;
}

a {
    color: #2982e5;
    text-decoration: none;
}

a:active {
    color: #f60;
}

.smaller {
    font-size: .8em
}

body {
    background-color: #efeff4;
}

#doc {
    height: 100%;
    line-height: 1.4;
}

#chat-robot {
    padding: 4px;
    padding-bottom: 0;
    border: 1px solid #7bb0e2;
    background-color: #e6f5fc;
}

#mask {
    display: table;
    position: absolute;
    top: 0;
    height: 100%;
    width: 100%;
    background-color: #fff;
    z-index: 100;
}

#mask div {
    display: table-cell;
    height: 100%;
    vertical-align: middle;
    text-align: center;
}

/*guide mask begin*/
.guide-mask, .guide-mask .mask-top {
    position: absolute;
    height: 100%;
    width: 100%;
}

.guide-mask {
    top: 0;
    left: 0;
    z-index: 90;
}

.guide-mask .mask-top {
    bottom: 44px;
    background: rgba(0, 0, 0, .7);
    z-index: 90;
}

.guide-mask .mask-bottom {
    position: absolute;
    bottom: 0;
    width: 100%;
    height: 44px;
    background: rgba(255, 255, 255, 0);
    z-index: 90;
}

.mask-top .iknow-btn {
    position: absolute;
    width: 256px;
    height: 213px;
    bottom: 0;
    left: 50%;
    margin-left: -128px;
    background: url('https://i.alipayobjects.com/i/ecmng/png/201404/2NcJmE3ldt.png') no-repeat;
    background-size: 100%;
    z-index: 91;
}

/*guide mask end*/

/*notice begin*/
.notice-wrap-out {
    /*min-height:41px;  */
    max-height: 56px;
}

.notice-wrap {
    position: fixed;
    top: 0;
    display: -webkit-box;
    width: 100%;
    background: rgba(255, 255, 255, .95);
    /*line-height:41px;
    padding-left:10px;*/
    padding: 10px 0;
    font-size: 13px;
    z-index: 89;
}

.delNotice-wrap {
    padding: 0 10px 0 10px;
    /*padding:13px 10px;*/
}

.icon-notice, .icon-delNotice {
    width: 15px;
    height: 15px;
    background: url('https://i.alipayobjects.com/i/ecmng/png/201403/2MRvjlV1Vd.png') no-repeat 0 0;
    background-size: 100%;

}

.text-notice {
    -webkit-box-flex: 1;
    margin-left: 10px;
    /*white-space:nowrap;*/
    /*text-overflow:ellipsis;*/
    overflow: hidden;
}

.icon-delNotice {
    background-position: 0 -20px;
}

.icon-notice {
    margin-top: 13px;
}

.fn-hide {
    display: none;
}

.message {
    border-bottom: 0;
    background-color: #efeff4;
    /*min-height:300px;*/
    padding-bottom: 100px;
}

.message section a {
    /*white-space:nowrap*/
}

.message:after {
    display: block;
    clear: both;
    height: 0;
    content: "\0020";
}

section, div.robot {
    padding: 10px;
    clear: both;
}

div.robot, section.robot, section.service, section.top-message {
    float: left;
}

div.robot > div,
section.robot > div,
section.service > div,
section.top-message > div {
    max-width: 225px;
    display: inline-block;
    position: relative;
    padding: 12px;
    margin: 0 20px 0 10px;
    border-radius: 10px;
    background-color: #fff;
    box-shadow: inset 0 0 1px #fff;
    vertical-align: top;
}

section.robot > div {
    word-break: break-word;
}

/*
div.robot>div,
section.robot>div{
    margin: 0 11px 0 45px;
} */
div.robot > div:before,
section.robot > div:before,
section.service > div:before,
section.top-message > div:before,
.system .windowContent:before {
    content: "";
    position: absolute;
    left: -5px;
    top: 4px;
    width: 0;
    height: 0;
    border-top: solid transparent;
    border-right: 7px solid #fff;
    border-bottom: 4px solid transparent;
}

header {
    font-weight: 700;
    color: #4d4d4d;
}

.welcome em {
    color: #2982e5;
}

.welcome {
    color: #000;
    font-size: 16px;
    margin-bottom: 0;
}

.robot > span, .service > span {

    color: #006e9c;
    font-weight: 700;
}

.service > time {
    display: none;
}

.top-message article {
    color: #ff6600;
}

.top-message article .init-temp {
    color: #000;
}

.top-message article .topHeader {
    color: #ff6600;
}

.top-message ul {
    padding: 0;
}

.top-message ul, .top-message li {
    list-style: none;
}

.robot > span, .top-message > span {
    float: left;
}

.service > time {
    display: none;
}

.robot > span, .top-message > span {
    float: left;
}

.system {
    text-align: center;
    color: #999;
    font-size: .8em;
}

.system .windowimg {
    float: left;
}

.system .windowContent {
    position: relative;
    border: solid 1px #7bb2d9;
    border-radius: 5px;
    background-color: #c5e4fa;
    padding: 8px;
    margin: 0 12px 0 45px;
    text-align: left;
    color: #000;
    font-size: 14px;
}

time {
    color: #909090;
    font-size: .8em;
}

.feedback {
    position: relative;
    margin: 8px 0;
    padding: 4px 8px;
    border: 1px solid #fad58c;
    background-color: #fffeeb;
}

.feedback .arrow {
    position: absolute;
    display: block;
    width: 10px;
    height: 10px;
    font-size: 0;
    background: #fffeeb;
    border-left: 1px solid #fad58c;
    border-top: 1px solid #fad58c;
    top: -7px;
    left: 16px;
    -webkit-transform: rotate(45deg);
    -ms-transform: rotate(45deg);
    -moz-transform: rotate(45deg);
    -o-transform: rotate(45deg);
    transform: rotate(45deg);
}

section.robot > .robot-comment {
    padding: 0;
}

.robot-comment .robot-comment-title {
    padding: 8px;
}

.service-comment button, .robot-comment button {
    padding: 2px 12px;
    margin: 0 8px;
}

.robot-comment button {
    margin: 0;
}

section.service-comment > div {
    padding: 0;
    padding-top: 10px;
}

.message .robot .btn-robot {
    padding: 0;
}

.btn-robot .btn-title {
    padding: 8px;
}

.suggest {
    border: 1px solid #afafaf;
    border-bottom: 0 none;
    background-color: rgba(255, 255, 255, .95);
    width: 100%;
}

.suggest ul {
    margin: 0;
    padding: 0;
    list-style: none;
}

.suggest li {
    height: 44px;
    line-height: 44px;
    padding-left: 10px;
    border-bottom: 1px solid #afafaf;
    font-size: 17px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ui-tab-wrap {
    padding: 5px 10px;
    background-color: #e4e3e8;
}

.ui-tab {
    height: 30px;
    line-height: 26px;
    border-radius: 5px;
    -webkit-border-radius: 5px;
    -o-border-radius: 5px;
    -ms-border-radius: 5px;
    font-size: 14px;
}

.ui-tab-item {
    display: inline-block;
    width: 49%;
    text-align: center;
    text-decoration: none;
}

.ui-tab-item-right {
    float: right;
    background: #ebebeb;
    border: 1px solid #bababa;
    border-radius: 0 5px 5px 0;
    color: #999;
}

.ui-tab .ui-tab-item-right:active, .ui-tab .ui-tab-item-right:visited, .ui-tab .ui-tab-item-right:link {
    color: #999;
}

.ui-tab-item-active {
    float: right;
    background-color: #6a89c4;
    background-color: #2059b0;
    border: 1px solid #2059b0;
    border-radius: 5px 0 0 5px;
}

.ui-tab-item,
.ui-tab-item:active,
.ui-tab-item:visited,
.ui-tab-item:link {
    color: #6a89c4
}

.ui-tab-item-active,
.ui-tab-item-active:active,
.ui-tab-item-active:visited,
.ui-tab-item-active:link {
    color: #fff;
}

.windowContent input {
    padding: 13px 10px 12px;
    width: 100%;
    display: block;
    border-radius: 8px;
    border: 1px solid #ccc;
    background: #fff;
}

.windowContent .revaliValue {
    margin-top: 8px;
}

.windowContent .error-p {
    color: #f60;
    margin-top: 5px;
}

.windowContent .button-p {
    margin-top: 15px;
}

.init-temp li a {
    color: #2982e5;
}

.recommend ul li, .recommend ul li a {
    color: #2982e5;
}

section.robot > .comment-btns, section.service > .comment-btns {
    padding: 0;
}

.comment-btns .comment-title {
    padding: 8px;
}

.comment-btns section {
    padding: 0;
    margin-bottom: 0;
    border-top: 1px solid #7bb3db;
}

.btn-container {
    padding: 0;
    margin-bottom: 0;
    border-top: 1px solid #7bb3db;
}

.service-comment button {
    padding: 2px 15px;
    height: 30px;
    background: none;
    border: none;
    border-right: 1px solid #7bb3db;
    margin: 0;
}

.service-comment button:last-child {
    border-right: none;
}

.btn-no {
    border-right: 1px solid #7bb3db;
}

.robot-comment .isClicked {
    color: #f60;
}

.robot-comment button img {
    margin-right: 10px;
}

.service-comment button span {
    width: 18px;
    height: 18px;
    display: inline-block;
    margin-right: 2px;
}

.service-comment button .btn-3 {
    background: url("https://i.alipayobjects.com/e/201312/1eg8I2tUAn.png") no-repeat;
}

.service-comment button .btn-2 {
    background: url("https://i.alipayobjects.com/e/201312/1egEIXEjv3.png") no-repeat;
}

.service-comment button .btn-1 {
    background: url("https://i.alipayobjects.com/e/201312/1egEVvyvdN.png") no-repeat;
}

.robot-comment button {
    border: none;
    background: none;
    width: 110px;
    height: 35px;
    line-height: 35px;
}

button.btn-no {
    border-radius: 0 0 0 8px;
}

button.btn-yes {
    border-radius: 0 0 8px 0;
}

.robot-comment button:last-child {
    border-left: 1px solid #7bb3db;
}

.robot-comment .isClicked, .service-comment .isClicked {
    background: #93c3e5;
}

button:active, button[disabled] {
    color: #999;
}

.windowContent .button-p {
    margin-top: 15px;
    border-top: 1px solid #77b0d9;
}

.J-confirm {
    width: 117px;
    height: 30px;
    border: none;
    background: none;
    border-left: 1px solid #77b0d9;
}

.J-cancel {
    width: 124px;
    height: 30px;
    background: none;
    border: none;
}

.button-p button[disabled] {
    cursor: default;
    background-color: none;
    background-image: none;
    border-color: none;
    box-shadow: none;
}

.button-p button:active, .button-p button[disabled] {
    background-color: none;
}

.btnClicked {
    background: #93c3e5;
}

.user .avatar-img, .avatar-service {
    width: 34px;
    height: 34px;
    border-radius: 2px;
}

section article header {
    margin-top: 10px;

}

section article li {
    width: 202px;
    padding: 10px 0;
    list-style: none;
    border-top: solid 1px #afafaf;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: #2982e5;
}

section article li:last-child {
    padding-bottom: 0;
}

section, section a {
    font-size: 16px;
}

.arrow-down, .arrow-up {
    width: 10px;
    height: 6px;
    background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat;
    background-size: 100%;
    padding: 5px 0;
    margin: 5px auto 0;
}

.arrow-up {
    background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat 0 -16px;
    background-size: 100%;
}

section .msg-system {
    color: #999;
    font-size: 13px;
}

section .msg-system a {
    font-size: 13px;
}

section .msg-system a.isClicked {
    color: #999;
}

section.evaluateSec .answer {
    padding: 8px 12px 4px 12px;
}

.poll-loading {
    /*position: absolute;*/
    height: 24px;
    width: 24px;
    margin: 0 auto;
    text-align: center;
    background: #ff9e3e;
    background: url('https://i.alipayobjects.com/i/ecmng/gif/201404/2VZeenZ86v.gif') no-repeat;
    background-size: 100%;
    z-index: 86;
}

/**layer**/
.layer {
    display: none;
    position: absolute;
    width: 275px;
    background: rgba(255, 255, 255, .95);
    border-radius: 7px;
    z-index: 120;
}

.layer .layer-hd {
    font-size: 16px;
    line-height: 41px;
    text-align: center;
}

.layer .layer-ct {
    padding: 0 15px 15px 15px;
    text-align: center;
}

.layer .layer-ct input.tel-input {
    width: 230px;
    height: 30px;
    border: solid 1px #ccc;
    border-radius: 5px;
    padding: 0 4px;
}

.layer .layer-ft {
    border-top: solid 1px #afafaf;
    font-size: 16px;
    line-height: 41px;
    text-align: center;
}

.layer-ft button, .evaluateWrap button {
    border: none;
    background-color: #fff;
    opacity: .95;
    height: 44px;
    line-height: 44px;
    text-align: center;
    color: #007aff;
    width: 135px;
    font-size: 16px;
}

.evaluateWrap button {
    width: 85px;
    height: 28px;
    line-height: 24px;
}

.layer .button-left, .evaluateWrap .button-cp {
    border-radius: 0 0 0 7px;
    border-right: solid 1px #afafaf;
}

.layer .button-right {
    border-radius: 0 0 7px 0;
}

.layer-mask {
    background-color: rgba(0, 0, 0, .6);
    position: absolute;
    top: 0;
    z-index: 110;
}

.layer .err-msg {
    color: red;
    font-size: 12px;
    text-align: left;
    margin-top: 5px;
    padding-left: 5px;
}

.evaluateWrap .title {
    border-bottom: solid 1px #afafaf;
    padding-bottom: 8px;
    margin-bottom: 5px;
    font-size: 16px;
    color: #000;
}

.bad-evaluate-wrap {
    width: 290px;
}

.bad-evaluate-wrap .layer-hd {
    border-bottom: solid 1px #afafaf;
}

.layer .evaluate-list li {
    line-height: 44px;
    border-bottom: solid 1px #afafaf;
}

.layer .evaluate-list li:after, .other-wrap:after {
    display: block;
    clear: both;
    height: 0;
    content: "\0020";
}

.layer .evaluate-list li:last-child {
    border-bottom: none;
}

.layer .evaluate-list li label {
    float: left;
    width: 250px;
    overflow: hidden;
}

.layer .evaluate-list li input {
    float: right;
    margin-top: 16px;
    vertical-align: bottom;
    -webkit-appearance: checkbox;
}

.layer .evaluate-list {
    padding: 0 10px;
    text-align: left;
}

.text-wrap {
    border-top: solid 1px #afafaf;
}

.text-wrap textarea {
    padding: 4px;
    width: 265px;
    height: 44px;
    border: none;
}

.layer button[disabled],
.evaluateWrap button[disabled],
.evaluateWrap button.isClicked {
    color: #afafaf;
}

.history-date {
    border-radius: 3px;
    background: #afafaf;
    color: #fff;
    width: 100px;
    margin: 0 auto;
    height: 18px;
    padding: 0 4px;
    line-height: 20px;
}

.banner {
    background: #dd5862;
    height: 70px;
    width: 100%;
    font-size: 1.25rem;
    position: fixed;
    z-index: 1000;
}

.banner .banner-line {
    line-height: 70px;
    color: #fff;
}

.banner .banner-line .banner-left {
    text-align: left;
    margin-left: 15px;
}

.banner .banner-line .banner-right {
    float: right;
    margin-right: 15px;
}

.banner .banner-line .banner-logo {
    width: 55px;
}

/* 主体内容区域*/
#doc {
    padding-top: 70px;
}

.online-count {
    text-align: center;
    padding: 10px 15px;
    background: #cacace;
    color: #666;
}

/*每一条消息的样式*/
.message-box {
    position: relative;
    margin-bottom: 15px;
}

.message.left {
    float: left;
}

.message.right {
    float: right;
}

.message-content {

}

.message-name {
    color: #343434;
    font-size: 14px;
    position: absolute;
    bottom: -8px;
    right: 15px;
}

.service .message-name {
    left: 15px;
}

.message-logo {
    width: 55px;
    border-radius: 50%;
}

.chat-button {

}

section.user {
    float: right;
    text-align: right;
}

section.user > div {
    max-width: 225px;
    position: relative;
    display: inline-block;
    padding: 8px;
    margin: 0 10px 0 12px;
    text-align: left;
    border-radius: 10px;
    color: #fff;
    box-shadow: inset 0 0 1px #dd5862;
    background-color: #dd5862;
    vertical-align: top;
    word-break: break-all;
}

section.user > div:before {
    content: "";
    position: absolute;
    right: -5px;
    top: 4px;
    width: 0;
    height: 0;
    border-top: solid transparent;
    border-left: 7px solid #dd5862;
    border-bottom: 4px solid transparent;
}

/*底部通话栏*/

.input-box {
    display: -webkit-box;
    display: -ms-flexbox;
    display: -moz-box;
    position: fixed;
    bottom: 0;
    padding: 8px 10px;
    width: 100%;
    box-shadow: 0 0 1px #000;
    background-color: #fff;
    height: 70px;
}

.input-box .input {
    -webkit-box-flex: 1;
    -ms-flex: 1;
    -moz-box-flex: 1;
    background-color: #fff;
    -webkit-box-flex: 1;
    /*height: 28px;*/
    line-height: 70px;
}

.input input {
    margin: 0;
    float: left;
    padding: 0 20px;
    height: 50px;
    width: 93%;
    font-size: 16px;
    background-color: #e6e6e6;
    border: none;
    -webkit-border-radius: 30px;
    border-radius: 30px;
    color: #000;
}

.input input[disabled] {
    background-color: #eee;
}

.input-box button {
    font-size: 15px;
    /*margin-left:11px;*/
    float: right;
}

/*提交按钮*/
.action button {
    outline: none;
    border-radius: 30px;
    color: #8c8c8c;
    height: 40px;
    width: 68px;
    text-align: center;
    background: #fbfbfb;
    border: 1px solid #ccc;
    margin-top: 7px;
}

.action button:active,
.action button[disabled] {
    color: #fff;
    background-color: #dd5862;
    border-color: #dd5862;
}

.action button[disabled] {
    cursor: default;
    background-color: #ccc;
    background-image: none;
    border-color: #ccc;
    box-shadow: none;
}
